Privacy Policy

Effective Date: July 7, 2026

1. Introduction and Company Information

This Privacy Policy explains how NorthPeak Social Studio collects, uses, discloses, stores, and protects personal information in connection with its social media marketing and related digital services (the “Services”).

NorthPeak Social Studio is committed to handling personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, relevant provincial privacy legislation.

NorthPeak Social Studio
2150 Yonge Street, Toronto, ON M4S 2A7, Canada
Email: [email protected]
Phone: +1 (416) 782-4593

This Privacy Policy applies to personal information collected through our website, communications, proposals, contracts, campaigns, social media channels, forms, email, phone, and any other interaction with NorthPeak Social Studio.

2. Data Collection and Processing

NorthPeak Social Studio may collect and process the following categories of personal information, depending on how you interact with us:

• Identification and contact information: name, business name, job title, email address, phone number, mailing address, and other contact details.
• Account and communication information: messages, inquiries, feedback, meeting notes, and correspondence.
• Business and project information: campaign objectives, brand preferences, content requirements, target audience information, and service-related details.
• Technical information: IP address, browser type, device identifiers, operating system, pages visited, referring URLs, and usage data collected through cookies or similar technologies.
• Social media and engagement data: public profile information, interactions with our content, comments, messages, and analytics related to social media campaigns.
• Billing and transaction information: invoicing details, payment status, and related records, where applicable.

We collect personal information directly from you, automatically through our website and digital tools, from our clients and business partners, and from third-party platforms used to deliver our Services, such as social media networks, analytics providers, advertising platforms, and payment processors.

NorthPeak Social Studio processes personal information only for identified purposes and only to the extent reasonably necessary for those purposes.

3. Purpose of Data Processing

NorthPeak Social Studio uses personal information for the following purposes:

• to provide, manage, and improve our Services;
• to communicate with clients, prospects, and website visitors;
• to prepare proposals, contracts, invoices, and related business documents;
• to plan, execute, optimize, and report on social media marketing campaigns;
• to analyze performance, audience engagement, and service effectiveness;
• to respond to inquiries, support requests, and feedback;
• to maintain internal records, administration, and business operations;
• to detect, prevent, and address fraud, security incidents, or misuse;
• to comply with legal, regulatory, tax, and accounting obligations;
• to send marketing communications, where permitted by law and subject to your preferences;
• to protect the rights, property, and safety of NorthPeak Social Studio, our clients, and others.

4. Legal Basis for Processing

Under Canadian privacy law, NorthPeak Social Studio generally relies on one or more of the following grounds to process personal information:

• Consent: where you have given express or implied consent for a specific purpose.
• Contractual necessity: where processing is necessary to enter into or perform a contract with you or your organization.
• Legitimate business purposes: where processing is necessary for reasonable purposes related to our business relationship, provided such purposes are appropriate in the circumstances.
• Legal or regulatory obligations: where processing is required to comply with applicable laws, court orders, tax requirements, or lawful requests from authorities.
• Other permitted purposes under applicable law: including fraud prevention, security, and business administration.

Where consent is required, NorthPeak Social Studio will seek consent in a manner appropriate to the sensitivity of the information and the context of collection.

5. Data Sharing and Third Parties

NorthPeak Social Studio may disclose personal information to third parties in the following circumstances:

• Service providers: vendors that support hosting, analytics, email delivery, customer relationship management, project management, accounting, payment processing, and other operational functions.
• Advertising and social media platforms: platforms used to run, measure, and optimize campaigns.
• Professional advisors: lawyers, accountants, auditors, insurers, and consultants, where necessary.
• Business transfers: in connection with a merger, acquisition, financing, reorganization, or sale of assets.
• Legal and safety reasons: where disclosure is required or permitted by law, or necessary to protect rights, property, safety, or security.

We require third parties that process personal information on our behalf to use appropriate safeguards and to process the information only for authorized purposes.

NorthPeak Social Studio does not sell personal information in the ordinary sense of the term.

6. Data Transfer to Third Countries

Because NorthPeak Social Studio may use cloud services, analytics tools, and social media platforms that operate outside Canada, personal information may be transferred to, stored in, or accessed from jurisdictions outside Canada, including the United States and other countries.

When personal information is transferred outside Canada, it may be subject to the laws of those jurisdictions and may be accessible to courts, law enforcement, or regulatory authorities in those countries.

NorthPeak Social Studio takes reasonable steps to ensure that cross-border transfers are protected by contractual, technical, and organizational safeguards appropriate to the sensitivity of the information.

7. Storage Duration

NorthPeak Social Studio retains personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law, contract, tax, accounting, or legitimate business needs.

Retention periods may vary depending on the type of information and the purpose of processing. Examples include:

• Client and project records: retained for the duration of the business relationship and for a reasonable period thereafter.
• Financial and accounting records: retained as required by applicable tax and accounting laws.
• Marketing and website analytics data: retained for a limited period necessary for analysis, optimization, and compliance.
• Support and communication records: retained as needed to manage inquiries and maintain business records.

When personal information is no longer required, NorthPeak Social Studio will securely delete, anonymize, or de-identify it, subject to legal retention obligations.

8. User Rights

Subject to applicable law, you may have the following rights regarding your personal information held by NorthPeak Social Studio:

• Access: to request confirmation of whether we hold personal information about you and to receive a copy of that information.
• Rectification: to request correction of inaccurate or incomplete personal information.
• Erasure: to request deletion of personal information in certain circumstances, subject to legal or contractual limitations.
• Restriction: to request that we limit the processing of your personal information in certain situations.
• Data portability: to request a copy of certain personal information in a structured, commonly used format, where applicable.
• Objection: to object to certain processing activities, including some forms of direct marketing, where applicable.

To exercise any of these rights, please contact us using the details in Section 12. We may need to verify your identity before responding to your request. In some cases, we may be unable to fulfill a request due to legal, contractual, or operational requirements, but we will explain the reasons where permitted by law.

9. Withdrawal of Consent

Where NorthPeak Social Studio relies on your consent to process personal information, you may withdraw that consent at any time, subject to legal or contractual restrictions and reasonable notice.

Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal. In some cases, if you withdraw consent, we may no longer be able to provide certain Services or communications to you.

To withdraw consent, please contact us at [email protected].

10. Right to Complain

If you have concerns about how NorthPeak Social Studio handles your personal information, we encourage you to contact us first so we can attempt to resolve the issue promptly and fairly.

You may also have the right to file a complaint with the Office of the Privacy Commissioner of Canada or, where applicable, with a provincial privacy regulator.

Office of the Privacy Commissioner of Canada
Website: https://www.priv.gc.ca/

11. Data Security

NorthPeak Social Studio uses reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, alteration, or destruction.

These measures may include:

• access controls and role-based permissions;
• password protection and authentication measures;
• secure storage and encrypted transmission where appropriate;
• staff confidentiality obligations and privacy training;
• vendor due diligence and contractual safeguards;
• monitoring for suspicious activity and security incidents.

However, no method of transmission over the internet or method of electronic storage is completely secure. While NorthPeak Social Studio strives to protect personal information, we cannot guarantee absolute security.

12. Contact Information

If you have questions, requests, or concerns about this Privacy Policy or our privacy practices, please contact:

NorthPeak Social Studio
2150 Yonge Street, Toronto, ON M4S 2A7, Canada
Email: [email protected]
Phone: +1 (416) 782-4593

13. Changes to Privacy Policy

NorthPeak Social Studio may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations.

When we make material changes, we will take reasonable steps to notify you, such as by posting the updated policy on our website or by other appropriate communication methods.

The “Effective Date” at the top of this Privacy Policy indicates when it was last revised. We encourage you to review this Privacy Policy periodically to stay informed about how NorthPeak Social Studio handles personal information.